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SnapEngage Reviews: Pricing and Features

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(1 User Rating)


Features & Functionality
Industry avg 7.03
Ease of use
Industry avg 7.03
Value for money
Industry avg 6.91
Customer Support
Industry avg 6.71
Best For:
  • Customer support

Manage by : Brian | Category : WordPress ,  | The score for this software has not changed over the past month.

Editors note – This review has been created by looking at 1097 datapoints and the opinions of actual users of the software and the company representative. SnapEngage as a FindrScore of 71. Many users on our platform to express great satisfaction in the service provided overall.

If you were impressed with my first recommendation but were disappointed to know that it wasn’t supporting WordPress natively, then have a look at SnapEngage. It’s a plugin offering a similar set of features and functionalities with tons of customizations, and it offers an official plugin to make the system work perfectly on WordPress platform. It’s again a premium product but based on the set of features it packs; the investment is worth. It packs integration for other Helpdesk and CRM systems and even has dedicated app for iOS and Android platforms that can bring the support system to the smartphones. The chat part holds a bunch of customizations, allowing you to gain an overall custom look, and it packs features like SMS support, PCI Compliance secure data, file exchange (support for attachments), and much more. The plugin itself comes with dedicated support and proper documentation.

Plugin highlights:

  • The layout and every element are optimized to work on touchscreen devices, smartphones, and tablets, thanks to the responsive UI.
  • It allows putting a survey within the chat system, making sure that more people participate in the same.
  • It keeps a track of the activity, putting practice invitations, and pushing proper reminders whenever needed.
  • It packs a dashboard which is updated in real-time to help you track everything in the system, and the data can also be used within Google Analytics.
Read More >>>

Adaptation by Geography

United States 50%
India 0%
United Kingdom 0%
Australia 0%
Brazil 0%
Canada 0%
Germany 0%
France 0%
Italy 0%
Indonesia 0%
Pakistan 0%
Poland 0%
Bangladesh 0%
Spain 0%
Netherlands 0%
After analyzing our data gathered on our platform SnapEngage is popular in these countries United States

Pros & Cons

2 Reasons to buy

  • Compared to others the price is reasonable
  • Category leader in Best WordPress Chat Plugins for Customer Support 2020

1 Reasons not to buy

  • Lack of features compared to other solution in this category

Ranking & Positions

Key Features

When looking at a solution like SnapEngage, users on our platform are wanting these top three features Workflow,Word Filtering,Visitors tracking. Below you will find some of the top feature highlights of SnapEngage ranked and rated by your peers.

SnapEngage Pricing Overview

Pricing ModelOpen Source 0%Subscription 78%Freemium 22%One-time License 0%Promotional Offers0% Free Trials 0%

That is the average price for a solution in this field and SnapEngage is on the lower end so price wise it’s a great offer.

low Mid High
After analyzing 6similar solutions the data above show that Chat offers the lowesest starting price while Pure Chat offers the highest entry price.That being said is also worthtaking a closer look at whats on offer because sometimes you may get way more value for a solution with a higher entry price and vise versa

Average FindrScore in this Category

  1. 33(FS)
    Lowest score
  2. 56(FS)
    Average score
  3. 71(FS)
  4. 93(FS)
    Highest score

SoftwareFindr Market Radar

The SoftwareFindr Market Radar compares all solutions on our platform in your chosen category and tries to segment them to give you a visual representation of the market. All the solutions are compared two-dimensionally which takes into account their FindrScore which is given based on numerous data points and research frequency. The average FindrScore for products like SnapEngage is 54 which we’ve used as a threshold to only show the top 10 solutions.

Compare SnapEngage to Similar Solutions

When evaluating SnapEngage our users also give serious thoughts to these other solutions

Alternatives to SnapEngage

Not quite satisfied with SnapEngage? No worries, users who research this solution also look at Olark. The cheapest alternatives we found in our system are Olark which users are having a positive experience with. For a detailed breakdown, click here to see the best SnapEngage alternatives.

What Support Does This Vendor Offer?


satisfaction rating which indicates that you will be in good company with SnapEngage

Looking at data gathered on our platform the industry average for this category is 67.14 % satisfaction rate which means SnapEngage is above this industry average

Frequently Asked Questions

Q. Is SnapEngage good for beginners?

Ans. Users who have used SnapEngage as reported that it’s fairly easy to grasp.

Q. How good is SnapEngage in United States?

Ans.Out of all the users on our platform SnapEngage as the highest adaptation rate in United States

Q. How much does SnapEngage cost?

Ans. You can expect to pay around $ USD per

Q. What type of support can I expect with SnapEngage?

Ans. The majority of users who are sharing their experience with us on SnapEngage are experiencing a positive experience with the support offered through .

Q. Are there any coupons for SnapEngage?

Ans. There are no record on our system of SnapEngage offering coupons historically

Q. Can I try SnapEngage for free?

Ans. The isn’t a mention of a free trial on our system but you can always check to see it a money back guarantee is on offer with SnapEngage .

Q. Are there any Free alternative to SnapEngage?

Ans. Yes, Pure Chat is proving quite popular with our users, see how it stacks up against SnapEngage

Q. Is SnapEngage the best WordPress Chat Plugin ?

Ans. SnapEngage is ranked 2 on that list according to 62 users.

Q. Which is better SnapEngage or Olark?

Ans. This is a tricky question as it all depends on your needs, but SnapEngage as a higher FindScore than Olark which factors in many data points. Have a closer look to see why?
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