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LiveChat Reviews: Pricing and Features

FindrScore The Scoring is based on our unique algorithm that looks at reviews, votes, behavior, social signals and more. Learn more

53/100

(3 User Rating)

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Features & Functionality
Industry avg 7.03
 6.6/10
Ease of use
Industry avg 7.03
 6.4/10
Value for money
Industry avg 6.91
 6.4/10
Customer Support
Industry avg 6.71
 6.4/10
Best For:
  • No particluar area

Manage by : Brian | Category : Customer Service ,  | The score for this software has not changed over the past month.

Editors note – This review has been created by looking at 1053 datapoints and the opinions of actual users of the software and the company representative. LiveChat as a FindrScore of 53.
LiveChat was founded back in 2002 and now support over 24.000 companies in 150 countries in daily support and sales tasks. LiveChat is a proven solution for providing excellent online support within any business with an online presence. Simple implementation process and user-friendly design make LiveChat software a hassle-free yet complex solution. Monitor team performance with advanced reporting capabilities and use gathered knowledge to boost your communication with the customers. Who is it for? Any business with an online presence. LiveChat serves small. medium and enterprise clients. Key Features/benefits? – Built-in ticketing system – Advanced reporting options – Over 90 ready-to-use integrations – 24/7 chat support – The in-app marketplace which allows users to install extensions hassle-free. – Custom chat window designs – Automatic, personalized greetings – Plenty of helpful features for teams
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Adaptation by Geography

CountryUsage
India 0%
United States 0%
United Kingdom 0%
Australia 0%
Brazil 0%
Canada 0%
Germany 0%
France 0%
Italy 0%
Indonesia 0%
Pakistan 0%
Poland 0%
Bangladesh 0%
Spain 0%
Netherlands 0%
After analyzing our data gathered on our platform LiveChat is popular in these countries

Pros & Cons

3 Reasons to buy

  • Compared to others the price is reasonable
  • Great features list
  • A contender in Best WordPress Chat Plugins for Customer Support 2020

0 Reasons not to buy

    Ranking & Positions

    Key Features

    When looking at a solution like LiveChat, users on our platform are wanting these top three features Workflow,Word Filtering,Visitors tracking. Below you will find some of the top feature highlights of LiveChat ranked and rated by your peers.
    Response Automation {{ ResponsexAutomation.status}}
    Workflow {{ Workflow.status}}
    Attachments/Screencasts {{ AttachmentsxScreencasts.status}}
    Ticket Collaboration {{ TicketxCollaboration.status}}
    Pop-up Chat {{ PopxupxChat.status}}
    Notifications {{ Notifications.status}}
    Conversation Archiving {{ ConversationxArchiving.status}}
    Customer Profiles {{ CustomerxProfiles.status}}
    Social Integration {{ SocialxIntegration.status}}
    Knowledge Base {{ KnowledgexBase.status}}
    Reporting {{ Reporting.status}}
    User, Role, and Access Management {{ UserxxRolexxandxAccessxManagement.status}}
    Customization {{ Customization.status}}
    Chat ratings {{ Chatxratings.status}}
    Visitors tracking {{ Visitorsxtracking.status}}

    LiveChat Pricing Overview

    Pricing ModelOpen Source 0%Subscription 78%Freemium 22%One-time License 0%Promotional Offers0% Free Trials 0%
    $21

    That is the average price for a solution in this field and LiveChat is on the lower end so price wise it’s a great offer.

    low Mid High
    After analyzing 6similar solutions the data above show that Chat offers the lowesest starting price while Pure Chat offers the highest entry price.That being said is also worthtaking a closer look at whats on offer because sometimes you may get way more value for a solution with a higher entry price and vise versa

    Average FindrScore in this Category

    1. 33(FS)
      Lowest score
    2. 56(FS)
      Average score
    3. 53(FS)
      LiveChat
    4. 93(FS)
      Highest score

    SoftwareFindr Market Radar

    The SoftwareFindr Market Radar compares all solutions on our platform in your chosen category and tries to segment them to give you a visual representation of the market. All the solutions are compared two-dimensionally which takes into account their FindrScore which is given based on numerous data points and research frequency. The average FindrScore for products like LiveChat is 57 which we’ve used as a threshold to only show the top 10 solutions.

    Compare LiveChat to Similar Solutions

    When evaluating LiveChat our users also give serious thoughts to these other solutions

    Alternatives to LiveChat

    Not quite satisfied with LiveChat? No worries, users who research this solution also look at Olark. The cheapest alternatives we found in our system are Olark which users are having a positive experience with. For a detailed breakdown, click here to see the best LiveChat alternatives.

    Videos

    View view video reviews and product walk through
    Up Next
    Mobile LiveChat – customer service from the comfort of your home

    What Support Does This Vendor Offer?

    • Live Chat
    • Mail
    64%

    satisfaction rating which isnt the best and worth consideration if you feel you might need support.

    Looking at data gathered on our platform the industry average for this category is 67.14 % satisfaction rate which means LiveChat is below this industry average

    Frequently Asked Questions

    Q. Is LiveChat good for beginners?

    Ans. Users who have used LiveChat as reported that it’s fairly easy to grasp.

    Q. How much does LiveChat cost?

    Ans. You can expect to pay around $19 USD per

    Q. What type of support can I expect with LiveChat?

    Ans. The majority of users who are sharing their experience with us on LiveChat are experiencing a positive experience with the support offered through Live Chat, Mail.

    Q. Are there any coupons for LiveChat?

    Ans. There are no record on our system of LiveChat offering coupons historically

    Q. Can I try LiveChat for free?

    Ans. The isn’t a mention of a free trial on our system but you can always check to see it a money back guarantee is on offer with LiveChat .

    Q. Are there any Free alternative to LiveChat?

    Ans. Yes, Pure Chat is proving quite popular with our users, see how it stacks up against LiveChat

    Q. Is LiveChat the best WordPress Chat Plugin ?

    Ans. LiveChat is ranked 4 on that list according to 62 users.

    Q. Which is better LiveChat or Olark?

    Ans. This is a tricky question as it all depends on your needs, but LiveChat as a higher FindScore than Olark which factors in many data points. Have a closer look to see why?
    {{ reviewsOverall }} / 5 Users (2 votes)
    Value for money3
    Ease of use3
    Features & Functionality3
    Customer support3
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