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ClickDesk Reviews: Pricing and Features

FindrScore The Scoring is based on our unique algorithm that looks at reviews, votes, behavior, social signals and more. Learn more

53/100

(4 User Rating)

Download/Demo

Features & Functionality
Industry avg 7.03
 4.8/10
Ease of use
Industry avg 7.03
 4.8/10
Value for money
Industry avg 6.91
 5/10
Customer Support
Industry avg 6.71
 4.6/10
Best For:
  • Low cost software

Manage by : Brian | Category : WordPress ,  | The score for this software has not changed over the past month.

Editors note – This review has been created by looking at 1085 datapoints and the opinions of actual users of the software and the company representative. ClickDesk as a FindrScore of 53.It’s also priced reasonably with the occasional promotions.

It’s among the most recommended plugins which are available for free. It is perfectly integrated into the WordPress platform to give a proper functionality. It can take care of both online and offline The plugin also packs few premium versions which you can buy as per the need. The system can take live chat and live calls which can be controlled at the agent’s side. It can even generate tickets to have a proper management and even packs a dedicated chat queueing system. The plugin also packs Facebook and Twitter integration, bringing the information from the two platforms to be displayed within the system. Moreover, it can be integrated with other similar systems like Salesforce, Zendesk, Sugar CRM, Unbounce, etc.

Plugin highlights:

  • The layout is responsive to ensure proper functioning of mobile devices, and it even packs a dedicated smartphone app.
  • Chat transcripts are always saved for future reference, and those can also be emailed if required.
  • The plugin supports multiple languages, ensuring the system is ready to work on the global level.
  • Every element of the chat system’s front-end is customizable, and it is also compatible with major web browsers.
Read More >>>

Adaptation by Geography

CountryUsage
India 0%
United States 0%
United Kingdom 0%
Australia 0%
Brazil 0%
Canada 0%
Germany 0%
France 0%
Italy 0%
Indonesia 0%
Pakistan 0%
Poland 0%
Bangladesh 0%
Spain 0%
Netherlands 0%
After analyzing our data gathered on our platform ClickDesk is popular in these countries

Pros & Cons

4 Reasons to buy

  • Compared to others the price is reasonable
  • Offers free plan with multiple advanced features
  • Great features list
  • Category leader in Best WordPress Chat Plugins for Customer Support 2020

1 Reasons not to buy

  • A few of our users are experiencing dissatisfaction

Ranking & Positions

Key Features

When looking at a solution like ClickDesk, users on our platform are wanting these top three features Workflow,Word Filtering,Visitors tracking. Below you will find some of the top feature highlights of ClickDesk ranked and rated by your peers.
Pop-up Chat {{ PopxupxChat.status}}
Notifications {{ Notifications.status}}
Conversation Archiving {{ ConversationxArchiving.status}}
Reporting {{ Reporting.status}}
Customization {{ Customization.status}}
Chat ratings {{ Chatxratings.status}}
Visitors tracking {{ Visitorsxtracking.status}}
Video Chat {{ VideoxChat.status}}
CRM Integration {{ CRMxIntegration.status}}

ClickDesk Pricing Overview

  • Freemium, Subscription
  • Free: Free for 10 users, 30 chats, 25 tickets, audio calling, chat widget localization, basic setting customization
    Lite: $14.99/mo., everything that Free plan offers plus unlimited chats, widget customization, chat groups and transfer, 99.5% Uptime and SSL security
    Pro: $24.99/mo., everything that Lite plan offers plus chat conferencing, video chat, CRM integration, post chat survey, history and report.
    Enterprise: $39.99/mo, everything that the Pro plan offers plus queuing, white label, unlimited domains, analytics, dedicated account manager and widget custom CSS

Pricing ModelOpen Source 0%Subscription 78%Freemium 22%One-time License 0%Promotional Offers0% Free Trials 0%
$21

That is the average price for a solution in this field and ClickDesk is on the lower end so price wise it’s a great offer.

low Mid High
After analyzing 6similar solutions the data above show that Chat offers the lowesest starting price while Pure Chat offers the highest entry price.That being said is also worthtaking a closer look at whats on offer because sometimes you may get way more value for a solution with a higher entry price and vise versa

Average FindrScore in this Category

  1. 33(FS)
    Lowest score
  2. 56(FS)
    Average score
  3. 53(FS)
    ClickDesk
  4. 93(FS)
    Highest score

SoftwareFindr Market Radar

The SoftwareFindr Market Radar compares all solutions on our platform in your chosen category and tries to segment them to give you a visual representation of the market. All the solutions are compared two-dimensionally which takes into account their FindrScore which is given based on numerous data points and research frequency. The average FindrScore for products like ClickDesk is 57 which we’ve used as a threshold to only show the top 10 solutions.

Compare ClickDesk to Similar Solutions

When evaluating ClickDesk our users also give serious thoughts to these other solutions

Alternatives to ClickDesk

Not quite satisfied with ClickDesk? No worries, users who research this solution also look at Olark. The cheapest alternatives we found in our system are Olark which users are having a positive experience with. For a detailed breakdown, click here to see the best ClickDesk alternatives.

Videos

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What Support Does This Vendor Offer?

  • Live Chat
  • Mail
  • Phone
46%

satisfaction rating which isnt the best and worth consideration if you feel you might need support.

Looking at data gathered on our platform the industry average for this category is 67.14 % satisfaction rate which means ClickDesk is below this industry average

Frequently Asked Questions

Q. Is ClickDesk good for beginners?

Ans. Users who have used ClickDesk as reported that there is a learning curve which you should keep in mind..

Q. How much does ClickDesk cost?

Ans. You can expect to pay around $ USD per

Q. What type of support can I expect with ClickDesk?

Ans. The majority of users who are sharing their experience with us on ClickDesk are experiencing a poor experience with the support offered through Live Chat, Mail, Phone.

Q. Are there any coupons for ClickDesk?

Ans. There are no record on our system of ClickDesk offering coupons historically

Q. Can I try ClickDesk for free?

Ans. The isn’t a mention of a free trial on our system but you can always check to see it a money back guarantee is on offer with ClickDesk .

Q. Are there any Free alternative to ClickDesk?

Ans. Yes, Pure Chat is proving quite popular with our users, see how it stacks up against ClickDesk

Q. Is ClickDesk the best WordPress Chat Plugin ?

Ans. ClickDesk is ranked 3 on that list according to 62 users.

Q. Which is better ClickDesk or Olark?

Ans. This is a tricky question as it all depends on your needs, but ClickDesk as a higher FindScore than Olark which factors in many data points. Have a closer look to see why?
{{ reviewsOverall }} / 5 Users (3 votes)
Value for money2
Ease of use2
Features & Functionality2
Customer support2
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