SnapEngage vs Pure Chat which is better? (2020 compared)

Today we'll be comparing SnapEngage vs Pure Chat , to ultimately help you decide which is the best solution for you. The information below is based on real data from our community of users like you, giving you a truly unbiased comparison. In the collection " Best WordPress Chat Plugins for Customer Support 2020" SnapEngage is ranked 2nd while Pure Chat is ranked 6th.

SnapEngage dominates with an overall user/editors rating of 3.5/5 stars with 1 reviews and Pure Chat user/editors rating is 3.4/5 stars with 1 reviews. This data is calculated in real-time from verified user reviews or editors rating if there isn't enough data for user rating.

If for whatever reason by the end of this comparison you are unable to choose between SnapEngage or Pure Chat, we have included a few useful alternatives like Olark based on our community recommendations.

As far as Value for money goes, Pure Chat wins by 4 marks but SnapEngage is also voted as the easiest solution to use

Without further ado, let's look at a detailed breakdown of SnapEngage vs Pure Chat

Pros & Cons


Why is SnapEngage better than Pure Chat?


FindrScore (fs) The Scoring is based on our unique algorithm that looks at reviews, votes, behavior, social signals and more. Learn more
+86

5 Reasons to consider this

  • SnapEngage is cheaper than Pure Chat
  • Compared to others the price is reasonable
  • Category leader in WordPress Chat Plugins
  • Has 0 highlight features
  • Best for Customer support
Scroll Down for more details

Why is Pure Chat better than SnapEngage?


FindrScore (fs) The Scoring is based on our unique algorithm that looks at reviews, votes, behavior, social signals and more. Learn more
+55

5 Reasons to consider this

  • Offers free plan with multiple advanced features
  • Great features list
  • A contender in WordPress Chat Plugins
  • Has 7 highlight features
  • Has Visitors tracking
  • Has SMS Notifications
  • Has Response Automation
  • Best for No particluar area
Scroll Down for more details

Overview


SnapEngage SnapEngage
(1 vote)

N/A/5

G2
+

N/A/5

Capterra
+

N/A/5

Trustpilot

If you were impressed with my first recommendation but were disappointed to know that it wasn’t supporting WordPress natively, then have a look at SnapEngage It’s a plugin offering a similar set... Read full review

Download/Demo
Comparison winner
Pure Chat Pure Chat
(1 vote)

N/A/5

G2
+

N/A/5

Capterra
+

N/A/5

Trustpilot

Pure Chat is a combination of two useful software They offer a free live chat software and an ArtiBotai which is a free lead capture bot However, the live chat software is only free for three... Read full review

Visit Website

Ratings

When evaluating weather to go with SnapEngage or Pure Chat which two criteria is most important to you.

Pure Chat offers the best value for money but has a steeper learning curve than SnapEngage — deciding between the two is a question of tradeoffs.




Standout Features

1. Visitors tracking

  • SnapEngage
  • Pure Chat
  • {{Visitorsxtracking_2.status}}

    2. SMS Notifications

  • SnapEngage
  • Pure Chat
  • {{SMSxNotifications_2.status}}

    3. Response Automation

  • SnapEngage
  • Pure Chat
  • {{ResponsexAutomation_2.status}}

    4. Reporting

  • SnapEngage
  • Pure Chat
  • {{Reporting_2.status}}

    5. Pop-up Chat

  • SnapEngage
  • Pure Chat
  • {{PopxupxChat_2.status}}

    6. Notifications

  • SnapEngage
  • Pure Chat
  • {{Notifications_2.status}}

    7. Conversation Archiving

  • SnapEngage
  • Pure Chat
  • {{ConversationxArchiving_2.status}}

    We have ordered the list of features above by what users are telling us is more important to them. Technology is fast-moving so we always suggest that you check SnapEngage and Pure Chat details page for any changes not mentioned here.



    Your trust and accuracy is our top concern, we do our best to keep all information up to date and rely on your feedback along with the product creator to ensure the information you see today is accurate, That being said if you have ever used either SnapEngage or Pure Chat spare 5 seconds of your time to help spot check the information below. Learn more.

    Does this item has Pop-up Chat feature?
    Does this item has Customization feature?

    There is an old notion that higher price equals better quality, whilst that is sometimes the case. The chart above aims to give clarity whether there is a correlation between Price and the FindrScore.

    SoftwareFindr Radar

    The SoftwareFindr Radar compares all solutions on our platform in your chosen category and tries to segment them to give you a visual representation of the market. All the solutions are compared two-dimensionally which takes into account their FindrScore which is given based on numerous data points and research frequency. The average FindrScore for products like SnapEngage is 33 which we've used as a threshold to only show the top 10 solutions.

    The SoftwareFindr Radar compares all solutions on our platform in your chosen category and tries to segment them to give you a visual representation of the market. All the solutions are compared two-dimensionally which takes into account their FindrScore which is given based on numerous data points and research frequency. The average FindrScore for products like SnapEngage is 71 which we've used as a threshold to only show the top 10 solutions.

    Pricing


    '; Pricing Model Open Source 0 % Subscription78% '; Freemium22% '; One-time License0% Promotional Offers 0% Free Trials 0%
    $ 21

    That is the average price for a solution in this field.

    low Mid High
    After analyzing 6 similar solutions the data above show that Chat offers the lowest starting price while Pure Chat offers the highest entry price.That being said is also worthtaking a closer look at what's on offer because sometimes you may get way more value for a solution with a higher entry price and vise versa.

    Adoption By Geography

    According to our data gathered on our platform SnapEngage is more popular in following countries- United States

    According to our data gathered on our platform Pure Chat hasn't got a lead over SnapEngage in any country.

    In order to give you more personalized recommendations, we tailor the ranking of a product to reflect what users are currently using in your geographical area.


    Type of Support to Expect


    80%

    Continue to seek out vendors after Good Experience
    60%

    Continue to avoid vendors after Bad Experience.
    • Live Chat
    • Mail

    Looking at data gathered on our platform the industry average for this category is 67.14% satisfaction rate which means Pure Chat is below this threshold and SnapEngage is above this threshold

    Video Review


    No Video Provided 1

      After analyzing the data on our platform, it's clear that whenever SnapEngage and Pure Chat go head to head within the same category SnapEngage has continued to be more popular over Pure Chat. This ranking data gives you a better understanding of how these solutions stack up in various use cases.

      What Real Users Are Saying


      Here at SoftwareFindr we are all about learning from the people who came before us. Our entire platform is powered this way learning from people like you who use software like SnapEngage or Pure Chat every day. We rely not only on your reviews but feature ratings on interaction on the platform to help inform the next set of buyers.

      Average FindrScore in this Category

      1. 33%
        Lowest score
      2. 56%
        Average score
      3. ';
        93%
        Highest score

      Behind the scenes


      Hmm,sorry no one has uploaded a screenshot of the user interface yet.

      Hmm,sorry no one has uploaded a screenshot of the user interface yet.

      Which Should You Choose

      It's a win for SnapEngage ! SnapEngage offers which users are happy with. Looking at the data gathered on our platform SnapEngage has a higher FindrScore of 71 which indicates that it could be a better fit over Pure Chat However, you get a lot more functionality and flexibility with Pure Chat which you may need to take into consideration. Hopefully, you now have a clear picture of SnapEngage and Pure Chat pricing, features and user-experience provided these solutions. Both have pros and cons and which you choose will depend on your integration needs, pricing and more. Whichever solution you go with, please come back and leave a review for that product so others can benefit from your experience.

      Download/Demo

      93 FS

      53 FS

      48 FS

      53 FS

      41 FS

      33 FS

      71 FS

      Reviews
      Starting Price $19 $79 $49/Month
      Value for money 10/10 5/10 7/10 6.4/10 8/10 6/10 6/10
      Quality of features score 10/10 4.8/10 6/10 6.6/10 6/10 8/10 7/10
      Usability and Intuitiveness 10/10 4.8/10 6/10 6.4/10 7/10 8/10 7/10
      Vendor Support 10/10 4.6/10 8/10 6.4/10 6/10 4/10 8/10
      Likelihood of recommending
      The reason for leaving
      Pop-up Chat
      Unrated

      Unrated

      Unrated

      Unrated
      Conversation Archiving
      Unrated

      Unrated

      Unrated

      Unrated
      Visitors tracking
      Unrated

      Unrated

      Unrated

      Unrated
      Reporting
      Unrated

      Unrated

      Unrated
      Notifications
      Unrated

      Unrated

      Unrated
      Customization
      Unrated

      Unrated
      Chat ratings
      Unrated

      Unrated
      Video Chat
      Unrated

      Unrated
      CRM Integration
      Unrated

      Unrated
      Response Automation
      Unrated

      Unrated

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      • Last Updated:3 Sep 2019


    Frequently Asked Questions

    Q. Is SnapEngage better than Pure Chat?

    Ans. We have analyzed 1926 data points to answer this question, in 2020 SnapEngage is better than Pure Chat. the scoring 86 whilst Pure Chat scored 55

    Q. For beginners which is better SnapEngage or Pure Chat?

    Ans. We ask this very question to our readers and the results are in, Pure Chat scored better that SnapEngage by 0 points crowing it the most user friendly.

    Q. What's the price difference between SnapEngage and Pure Chat?

    Ans. The solutions are priced slightly different so calculating the price would need to be over a set period. SnapEngage is free trail whilst Pure Chat is freemium,

    Q. What is the difference between SnapEngage and Pure Chat?

    Ans. The main difference beyond price and support, is SnapEngage has an overall higher FindrScore which looks at over 1926 data points powered by real user testing and overall satisfaction.

    Q. Out of SnapEngage and Pure Chat which as the better support?

    Ans. The data gathered shows that SnapEngage as a slightly better user satisfaction that Pure Chat.

    Q. What are a few good alternatives to SnapEngage and Pure Chat?

    Ans. Users who research SnapEngage and Pure Chat also look at Olark which as a FindrCsore of 75, See 6 more similar solutions

    Q. SnapEngage or Pure Chat which is good for beginners?

    Ans. Looking at the scorecard for both these products, the results show that Pure Chat is better for beginners

    Q. Which is better, SnapEngage or Pure Chat in 2020?

    Ans. We’ve asked this very question to users like you and the results are in. The majority of users are recommending SnapEngage.

    Q. How does SnapEngage compare to Pure Chat?

    Ans. The main difference beyond price and support, is SnapEngage has an overall higher FindrScore which looks at over 1926 data points powered by real user testing and overall satisfaction

    Other Alternatives to consider



    So SnapEngage and Pure Chat isn't cutting it for you? Here are a few alternatives with similar features that users on our platform also looked at. For a more in-depth breakdown, we always recommend checking out the dedicated alternative page which gives more data on why which solution is recommended. If the price is a big factor to you, the Olark might be worth looking at. For an all-round great solution, then Olark as the highest FindrScore.



    Related Comparison

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    Who wrote this? Tell us why below?Need rewriting! Tell us why below?Average! Tell us why below?Great, but needs more detail.Just what I needed. Thanks (69 votes, average: 2.39 out of 5)
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