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ClickDesk vs Pure Chat which is better? (2020 compared)

Today we'll be comparing ClickDesk vs Pure Chat , to ultimately help you decide which is the best solution for you. The information below is based on real data from our community of users like you, giving you a truly unbiased comparison. In the collection " Best WordPress Chat Plugins for Customer Support 2020" ClickDesk is ranked 3rd while Pure Chat is ranked 6th.

Pure Chat dominates with an overall user/editors rating of 3.4/5 stars with 1 reviews and ClickDesk user/editors rating is 2.4/5 stars with 4 reviews. This data is calculated in real-time from verified user reviews or editors rating if there isn't enough data for user rating.

If for whatever reason by the end of this comparison you are unable to choose between ClickDesk or Pure Chat, we have included a few useful alternatives like Olark based on our community recommendations.

As far as Value for money goes, Pure Chat wins by 4 marks and Pure Chat is also voted as the easiest solution to use

Without further ado, let's look at a detailed breakdown of ClickDesk vs Pure Chat

Overview


ClickDesk ClickDesk
(4 votes)

It’s among the most recommended plugins which are available for free It is perfectly integrated into the WordPress platform to give a proper functionality It can take care of both online and... Read full review

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Comparison winner
Pure Chat Pure Chat
(1 vote)

Pure Chat is a combination of two useful software They offer a free live chat software and an ArtiBotai which is a free lead capture bot However, the live chat software is only free for three... Read full review

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Pros & Cons


Why is ClickDesk better than Pure Chat?


FindrScore (fs) The Scoring is based on our unique algorithm that looks at reviews, votes, behavior, social signals and more. Learn more
+77

6 Reasons to consider this

  • ClickDesk is cheaper than Pure Chat
  • Compared to others the price is reasonable
  • Offers free plan with multiple advanced features
  • Great features list
  • Category leader in Best WordPress Chat Plugins for Customer Support 2020
  • Has 9 highlight features
  • Has Visitors tracking
  • Has Video Chat
  • Has Reporting
Scroll Down for more details

Why is Pure Chat better than ClickDesk?


FindrScore (fs) The Scoring is based on our unique algorithm that looks at reviews, votes, behavior, social signals and more. Learn more
+55

4 Reasons to consider this

Scroll Down for more details

Ratings

When evaluating weather to go with ClickDesk or Pure Chat which two criteria is most important to you.

Pure Chat offers the best value for money and is also the is easier to use — deciding between the two is a question of tradeoffs.




Standout Features

1. Visitors tracking

  • ClickDesk
  • {{Visitorsxtracking_1.status}}
  • Pure Chat
  • {{Visitorsxtracking_2.status}}

    2. Video Chat

  • ClickDesk
  • {{VideoxChat_1.status}}
  • Pure Chat
  • 3. SMS Notifications

  • ClickDesk
  • Pure Chat
  • {{SMSxNotifications_2.status}}

    4. Response Automation

  • ClickDesk
  • Pure Chat
  • {{ResponsexAutomation_2.status}}

    5. Reporting

  • ClickDesk
  • {{Reporting_1.status}}
  • Pure Chat
  • {{Reporting_2.status}}

    6. Pop-up Chat

  • ClickDesk
  • {{PopxupxChat_1.status}}
  • Pure Chat
  • {{PopxupxChat_2.status}}

    7. Notifications

  • ClickDesk
  • {{Notifications_1.status}}
  • Pure Chat
  • {{Notifications_2.status}}

    8. Customization

  • ClickDesk
  • {{Customization_1.status}}
  • Pure Chat
  • 9. Conversation Archiving

  • ClickDesk
  • {{ConversationxArchiving_1.status}}
  • Pure Chat
  • {{ConversationxArchiving_2.status}}

    10. Chat ratings

  • ClickDesk
  • {{Chatxratings_1.status}}
  • Pure Chat
  • 11. CRM Integration

  • ClickDesk
  • {{CRMxIntegration_1.status}}
  • Pure Chat
  • We have ordered the list of features above by what users are telling us is more important to them. Technology is fast-moving so we always suggest that you check ClickDesk and Pure Chat details page for any changes not mentioned here.



    Pricing


    '; Pricing Model Open Source 0 % Subscription78% '; Freemium22% '; One-time License0% Promotional Offers 0% Free Trials 0%
    $ 21

    That is the average price for a solution in this field.

    low Mid High
    After analyzing 6 similar solutions the data above show that Chat offers the lowest starting price while Pure Chat offers the highest entry price.That being said is also worthtaking a closer look at what's on offer because sometimes you may get way more value for a solution with a higher entry price and vise versa.

    There is an old notion that higher price equals better quality, whilst that is sometimes the case. The chart above aims to give clarity whether there is a correlation between Price and the FindrScore.

    Average FindrScore in this Category

    1. 33%
      Lowest score
    2. 56%
      Average score
    3. ';
      93%
      Highest score

    SoftwareFindr Radar

    The SoftwareFindr Radar compares all solutions on our platform in your chosen category and tries to segment them to give you a visual representation of the market. All the solutions are compared two-dimensionally which takes into account their FindrScore which is given based on numerous data points and research frequency. The average FindrScore for products like ClickDesk is 33 which we've used as a threshold to only show the top 10 solutions.

    Adoption By Geography

    According to our data gathered on our platform ClickDesk hasn't got a lead over Pure Chat in any country.

    According to our data gathered on our platform Pure Chat hasn't got a lead over ClickDesk in any country.

    In order to give you more personalized recommendations, we tailor the ranking of a product to reflect what users are currently using in your geographical area.


    Type of Support to Expect


    • Live Chat
    • Mail
    • Phone
    46%

    Continue to avoid vendors after Bad Experience.
    60%

    Continue to avoid vendors after Bad Experience.
    • Live Chat
    • Mail

    Looking at data gathered on our platform the industry average for this category is 67.14% satisfaction rate which means both ClickDesk and Pure Chat is below this category average

    Video Review


      After analyzing the data on our platform, it's clear that whenever ClickDesk and Pure Chat go head to head within the same category ClickDesk has continued to be more popular over Pure Chat. This ranking data gives you a better understanding of how these solutions stack up in various use cases.

      What Real Users Are Saying


      Here at SoftwareFindr we are all about learning from the people who came before us. Our entire platform is powered this way learning from people like you who use software like ClickDesk or Pure Chat every day. We rely not only on your reviews but feature ratings on interaction on the platform to help inform the next set of buyers.

      • Most Helpful Favorable Review

        Source : 2 year ago wordpress.org Good experience with this plugin. We needed some more CSS adaptation options but overall it does what it should.

        -alejbenosi
      • Most Helpful Critical Review

        Even if it sais free, they ask credit card details when you start the setup, so its not FREE AT ALL!

        -Liezel
      • Read all ClickDesk review

      Behind the scenes


      Hmm,sorry no one has uploaded a screenshot of the user interface yet.

      Hmm,sorry no one has uploaded a screenshot of the user interface yet.

      Which Should You Choose

      It's a win for ClickDesk ! ClickDesk offers Live Chat, Mail, Phone which users are happy with. Looking at the data gathered on our platform ClickDesk has a higher FindrScore of 53 which indicates that it could be a better fit over Pure Chat While ClickDesk not as beginner-friendly, it’s still easy for most beginners to grasp, and currently proving a hit with users on our platform. You have much more flexibility over Pure Chat when it comes to functionality. Hopefully, you now have a clear picture of ClickDesk and Pure Chat pricing, features and user-experience provided these solutions. Both have pros and cons and which you choose will depend on your integration needs, pricing and more. Whichever solution you go with, please come back and leave a review for that product so others can benefit from your experience.

      Download/Demo

    Frequently Asked Questions

    Q. Is Pure Chat better than ClickDesk?

    Ans. We have analyzed 1942 data points to answer this question, in 2020 Pure Chat is better than ClickDesk. the scoring 77 whilst ClickDesk scored 55

    Q. For beginners which is better Pure Chat or ClickDesk?

    Ans. We ask this very question to our readers and the results are in, Pure Chat scored better that ClickDesk by 22 points crowing it the most user friendly.

    Q. What's the price difference between Pure Chat and ClickDesk?

    Ans. Looking at the starting price of these two solutions ClickDesk is $0/ and freemium which Pure Chat is $79/ and freemium. So on the entry level Pure Chat is more per month.

    Q. What is the difference between Pure Chat and ClickDesk?

    Ans. The main difference beyond price and support, is Pure Chat has an overall higher FindrScore which looks at over 1942 data points powered by real user testing and overall satisfaction.

    Q. Out of Pure Chat and ClickDesk which as the better support?

    Ans. The data gathered shows that Pure Chat as a slightly better user satisfaction that ClickDesk.

    Q. What are a few good alternatives to Pure Chat and ClickDesk?

    Ans. Users who research Pure Chat and ClickDesk also look at Olark which as a FindrCsore of 100, See 6 more similar solutions

    Q. Pure Chat or ClickDesk which is good for beginners?

    Ans. Looking at the scorecard for both these products, the results show that Pure Chat is better for beginners

    Q. Which is better, Pure Chat or ClickDesk in 2020?

    Ans. We’ve asked this very question to users like you and the results are in. The majority of users are recommending Pure Chat.

    Q. How does Pure Chat compare to ClickDesk?

    Ans. The main difference beyond price and support, is Pure Chat has an overall higher FindrScore which looks at over 1942 data points powered by real user testing and overall satisfaction

    Other Alternatives to consider



    So ClickDesk and Pure Chat isn't cutting it for you? Here are a few alternatives with similar features that users on our platform also looked at. For a more in-depth breakdown, we always recommend checking out the dedicated alternative page which gives more data on why which solution is recommended. If the price is a big factor to you, the Olark might be worth looking at. For an all-round great solution, then Olark as the highest FindrScore.



    Related Comparison

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