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Chat vs Pure Chat which is better? (2020 compared)

Today we'll be comparing Chat vs Pure Chat , to ultimately help you decide which is the best solution for you. The information below is based on real data from our community of users like you, giving you a truly unbiased comparison. In the collection " Best WordPress Chat Plugins for Customer Support 2020" Chat is ranked 5th while Pure Chat is ranked 6th.

Chat dominates with an overall user/editors rating of 3.4/5 stars with 1 reviews and Pure Chat user/editors rating is 3.4/5 stars with 1 reviews. This data is calculated in real-time from verified user reviews or editors rating if there isn't enough data for user rating.

If for whatever reason by the end of this comparison you are unable to choose between Chat or Pure Chat, we have included a few useful alternatives like Olark based on our community recommendations.

As far as Value for money goes, Pure Chat wins by 4 marks and Pure Chat is also voted as the easiest solution to use

Without further ado, let's look at a detailed breakdown of Chat vs Pure Chat


Chat Chat
(1 vote)

It’s the final recommendation from my side, and it’s a premium product with top-notch support and features The developer behind is known for developing premium products for WordPress, and there... Read full review

Comparison winner
Pure Chat Pure Chat
(1 vote)

Pure Chat is a combination of two useful software They offer a free live chat software and an ArtiBotai which is a free lead capture bot However, the live chat software is only free for three... Read full review

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Pros & Cons

Why is Chat better than Pure Chat?

FindrScore (fs) The Scoring is based on our unique algorithm that looks at reviews, votes, behavior, social signals and more. Learn more

4 Reasons to consider this

Scroll Down for more details

Why is Pure Chat better than Chat?

FindrScore (fs) The Scoring is based on our unique algorithm that looks at reviews, votes, behavior, social signals and more. Learn more

4 Reasons to consider this

Scroll Down for more details


When evaluating weather to go with Chat or Pure Chat which two criteria is most important to you.

Pure Chat offers the best value for money and is also the is easier to use — deciding between the two is a question of tradeoffs.

Standout Features

1. Visitors tracking

  • Chat
  • Pure Chat
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    2. SMS Notifications

  • Chat
  • Pure Chat
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    3. Response Automation

  • Chat
  • Pure Chat
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    4. Reporting

  • Chat
  • Pure Chat
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    5. Pop-up Chat

  • Chat
  • Pure Chat
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    6. Notifications

  • Chat
  • Pure Chat
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    7. Conversation Archiving

  • Chat
  • Pure Chat
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    We have ordered the list of features above by what users are telling us is more important to them. Technology is fast-moving so we always suggest that you check Chat and Pure Chat details page for any changes not mentioned here.


    '; Pricing Model Open Source 0 % Subscription78% '; Freemium22% '; One-time License0% Promotional Offers 0% Free Trials 0%
    $ 21

    That is the average price for a solution in this field.

    low Mid High
    After analyzing 6 similar solutions the data above show that ClickDesk offers the lowest starting price while Pure Chat offers the highest entry price.That being said is also worthtaking a closer look at what's on offer because sometimes you may get way more value for a solution with a higher entry price and vise versa.

    There is an old notion that higher price equals better quality, whilst that is sometimes the case. The chart above aims to give clarity whether there is a correlation between Price and the FindrScore.

    Average FindrScore in this Category

    1. 33%
      Lowest score
    2. 56%
      Average score
    3. ';
      Highest score

    SoftwareFindr Radar

    The SoftwareFindr Radar compares all solutions on our platform in your chosen category and tries to segment them to give you a visual representation of the market. All the solutions are compared two-dimensionally which takes into account their FindrScore which is given based on numerous data points and research frequency. The average FindrScore for products like Chat is 33 which we've used as a threshold to only show the top 10 solutions.

    Adoption By Geography

    According to our data gathered on our platform Chat hasn't got a lead over Pure Chat in any country.

    According to our data gathered on our platform Pure Chat hasn't got a lead over Chat in any country.

    In order to give you more personalized recommendations, we tailor the ranking of a product to reflect what users are currently using in your geographical area.

    Type of Support to Expect


    Continue to seek out vendors after Good Experience

    Continue to avoid vendors after Bad Experience.
    • Live Chat
    • Mail

    Looking at data gathered on our platform the industry average for this category is 67.14% satisfaction rate which means Pure Chat is below this threshold and Chat is above this threshold

    Video Review

    No Video Provided 1

      After analyzing the data on our platform, it's clear that whenever Chat and Pure Chat go head to head within the same category Chat has continued to be more popular over Pure Chat. This ranking data gives you a better understanding of how these solutions stack up in various use cases.

      What Real Users Are Saying

      Here at SoftwareFindr we are all about learning from the people who came before us. Our entire platform is powered this way learning from people like you who use software like Chat or Pure Chat every day. We rely not only on your reviews but feature ratings on interaction on the platform to help inform the next set of buyers.

      • Most Helpful Review

      • No review has been submitted yet :(

        Shere Your Opinion & help others out..
      • Read all Chat review

      Behind the scenes

      Hmm,sorry no one has uploaded a screenshot of the user interface yet.

      Hmm,sorry no one has uploaded a screenshot of the user interface yet.

      Which Should You Choose

      It's a win for Chat ! Chat offers which users are happy with. Looking at the data gathered on our platform Chat has a higher FindrScore of 48 which indicates that it could be a better fit over Pure Chat While Chat not as beginner-friendly, it’s still easy for most beginners to grasp, and currently proving a hit with users on our platform. However, you get a lot more functionality and flexibility with Pure Chat which you may need to take into consideration. Hopefully, you now have a clear picture of Chat and Pure Chat pricing, features and user-experience provided these solutions. Both have pros and cons and which you choose will depend on your integration needs, pricing and more. Whichever solution you go with, please come back and leave a review for that product so others can benefit from your experience.


    Frequently Asked Questions

    Q. Is Chat better than Pure Chat?

    Ans. We have analyzed 1926 data points to answer this question, in 2020 Chat is better than Pure Chat. the scoring 84 whilst Pure Chat scored 55

    Q. For beginners which is better Chat or Pure Chat?

    Ans. We ask this very question to our readers and the results are in, Pure Chat scored better that Chat by 10 points crowing it the most user friendly.

    Q. What's the price difference between Chat and Pure Chat?

    Ans. The solutions are priced slightly different so calculating the price would need to be over a set period. Chat is subscription whilst Pure Chat is freemium,

    Q. What is the difference between Chat and Pure Chat?

    Ans. The main difference beyond price and support, is Chat has an overall higher FindrScore which looks at over 1926 data points powered by real user testing and overall satisfaction.

    Q. Out of Chat and Pure Chat which as the better support?

    Ans. The data gathered shows that Chat as a slightly better user satisfaction that Pure Chat.

    Q. What are a few good alternatives to Chat and Pure Chat?

    Ans. Users who research Chat and Pure Chat also look at Olark which as a FindrCsore of 75, See 6 more similar solutions

    Q. Chat or Pure Chat which is good for beginners?

    Ans. Looking at the scorecard for both these products, the results show that Pure Chat is better for beginners

    Q. Which is better, Chat or Pure Chat in 2020?

    Ans. We’ve asked this very question to users like you and the results are in. The majority of users are recommending Chat.

    Q. How does Chat compare to Pure Chat?

    Ans. The main difference beyond price and support, is Chat has an overall higher FindrScore which looks at over 1926 data points powered by real user testing and overall satisfaction

    Other Alternatives to consider

    So Chat and Pure Chat isn't cutting it for you? Here are a few alternatives with similar features that users on our platform also looked at. For a more in-depth breakdown, we always recommend checking out the dedicated alternative page which gives more data on why which solution is recommended. If the price is a big factor to you, the Olark might be worth looking at. For an all-round great solution, then Olark as the highest FindrScore.

    Related Comparison

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