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7 Best WordPress Chat Plugins for Customer Support 2020 in United States

A comprehensive list of 7 Best WordPress Chat Plugins for Customer Support 2020 according to 62 users.
With 7 options to consider you are sure to find the right one for you.

  • 21 January 2020
  • /
  • 62 Contributors
  • Select Country

Implementing a live chat feature on a website is one simple way to increase customer satisfaction. It is vital if you are selling services online, either digital products or the real ones.

WordPress was your choice for the platform, which was a good decision, but it didn’t come with a built-in chat feature. Although, due to the concept of plugins, adding such a feature is just a few clicks away.

So, all you need is to look for the best WordPress chat plugins, and once you finalize a particular one, the feature will be implemented with a simple installation.

It’s not hard at all and is just like installing any other plugin. Although, for the proper configuration you need to go through the documentation of that particular plugin.

Over users have rated and voted on 7 of the best solutions WordPress Chat Plugins available in 2020, put them through a stringent series of examinations with the help of 62 voters like you, and assigned them FindrScores, all to help you make a smarter decision.

Our algorithm looks at over 945 such as user satisfaction, price, geographical quirks, how the must-have functionality like Workflow, Word Filtering, Visitors tracking compare against these 7 solutions.

So whether you’re looking for the cheapest, easiest to use, the best overall we ‘ve got you covered.

Narrow down your search

Find the best WordPress Chat Plugin for you, Tailor the data to find the best WordPress Chat Plugin for your needs. See which software offers the best Workflow, Word Filtering, Visitors tracking or which is the easiest to use.

Filter by top WordPress Chat Plugins in United Kingdom – See what users from this country recommends

Filter by WordPress Chat Plugins in India – See what users from this country recommends

Filter by free WordPress Chat Plugins – See which is the best free solution.

Filter by cheapest WordPress Chat Plugins – See which is the most affordable solution.

Looking for WordPress deals? – See today’s best WordPress discount codes.

Adaptation by Geography
CountryUsage
United States 100%
India 0%
United Kingdom 0%
Australia 0%
Brazil 0%
Canada 0%
Germany 0%
France 0%
Italy 0%
Indonesia 0%
Pakistan 0%
Poland 0%
Bangladesh 0%
Spain 0%
Netherlands 0%
After analyzing our data gathered on our platform 7 Best WordPress Chat Plugins for Customer Support 2020 is popular in these countries United States

Current Users Recommendation Distributions

Scoring methodology The Scoring is based on our unique algorithm that looks at reviews, votes, behavior, social signals and more. Learn more
HOW TO MAKE YOUR DECISION
1 PRICE EXPECTATIONS
Expect to pay anywhere from $0 – 79 for a competent solution with this category. Don’t fall prey to the prey to using price as a proxy for quality
2 FUNCTIONALITY
You should take some time to figure out what features are mission-critical to your project. Our users tend to look for a provider that offers Workflow and Word Filtering, as well as a Visitors tracking.
3 FINDRSCORE
Pay cost attention to the FindrScore given as it incorporates over 945 data points powered by 62 user voices. Narrow down and use the comparison feature to figure out which is right for you.

What is the Best WordPress Chat Plugin right now?

Without further adieu, here are our picks for the WordPress Chat Plugins in 2020 according to 62 users.


Olark
Voted The BEST
1

( 1 User Rating)

Apart from the functional possibilities, this plugin packs tons of visual options too It’s like the number one solution … Read full review


Pricing Key features Pros & Cons Rating view more pricing data this item has no features mentioned!
5 Reasons to buy
  • Category leader in 7 Best WordPress Chat Plugins for Customer Support 2020
  • The majority of our users are experiencing positive experience with Olark
  • Compared to others the price is reasonable
see more
1 Reasons not to buy
  • Lack of features compared to other solution in this category
Features & Functionality
Industry avg 6.91
 10/10
Ease of use
Industry avg 7.03
 10/10
Value for money
Industry avg 6.91
 10/10
Customer Support
Industry avg 6.71
 10/10

100
findrScore



ClickDesk
3

( 4 User Rating)

It’s among the most recommended plugins which are available for free It is perfectly integrated into the WordPress … Read full review


Pricing Key features Pros & Cons Rating
  • Freemium, Subscription
  • Free: Free for 10 users, 30 chats, 25 tickets, audio calling, chat widget localization, basic setting customization
    Lite: $14.99/mo., everything that Free plan offers plus unlimited chats, widget customization, chat groups and transfer, 99.5% Uptime and SSL security
    Pro: $24.99/mo., everything that Lite plan offers plus chat conferencing, video chat, CRM integration, post chat survey, history and report.
    Enterprise: $39.99/mo, everything that the Pro plan offers plus queuing, white label, unlimited domains, analytics, dedicated account manager and widget custom CSS

view more pricing data
Visitors tracking {{ Visitorsxtracking124556.status}}
Video Chat {{ VideoxChat124556.status}}
Reporting {{ Reporting124556.status}}
+ 6 others
4 Reasons to buy
  • Offers free plan with multiple advanced features
  • Compared to others the price is reasonable
  • Category leader in 7 Best WordPress Chat Plugins for Customer Support 2020
see more
1 Reasons not to buy
  • A few of our users are experiencing dissatisfaction
Features & Functionality
Industry avg 6.91
 4.8/10
Ease of use
Industry avg 7.03
 4.8/10
Value for money
Industry avg 6.91
 5/10
Customer Support
Industry avg 6.71
 4.6/10

41
findrScore


LiveChat
$19
4

( 3 User Rating)

LiveChat was founded back in 2002 and now support over 24000 companies in 150 countries in daily support and sales … Read full review


Pricing Key features Pros & Cons Rating view more pricing data
Workflow {{ Workflow136555.status}}
Visitors tracking {{ Visitorsxtracking136555.status}}
User, Role, and Access Management {{ UserxxRolexxandxAccessxManagement136555.status}}
+ 12 others
3 Reasons to buy
  • Compared to others the price is reasonable
  • Great features list
  • A contender in 7 Best WordPress Chat Plugins for Customer Support 2020
0 Reasons not to buy
    Features & Functionality
    Industry avg 6.91
     6.6/10
    Ease of use
    Industry avg 7.03
     6.4/10
    Value for money
    Industry avg 6.91
     6.4/10
    Customer Support
    Industry avg 6.71
     6.4/10

    45
    findrScore


    Chat
    5

    Chat

    ( 1 User Rating)

    It’s the final recommendation from my side, and it’s a premium product with top-notch support and features The … Read full review


    Pricing Key features Pros & Cons Rating view more pricing data this item has no features mentioned!
    2 Reasons to buy
    • Compared to others the price is reasonable
    • A contender in 7 Best WordPress Chat Plugins for Customer Support 2020
    1 Reasons not to buy
    • Lack of features compared to other solution in this category
    Features & Functionality
    Industry avg 6.91
     6/10
    Ease of use
    Industry avg 7.03
     6/10
    Value for money
    Industry avg 6.91
     7/10
    Customer Support
    Industry avg 6.71
     8/10

    44
    findrScore

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    WordPress Chat Plugins Pricing Guide and Cost Comparison



    The table below should help you gain an understanding of how the top voted solutions are priced. Click on the solution name to get read the full review and get the full list of features offered, user reviews, and product videos.

    Features Olark SnapEngage ClickDesk LiveChat Chat Pure Chat CometChat
    price 0 0 0 19 0 79 49
    frequency Month
    Findrscore 93 71 53 53 48 41 33
    Pop-up Chat
    Conversation Archiving
    Visitors tracking
    Reporting
    Notifications
    Customization
    Chat ratings
    Video Chat
    CRM Integration
    Response Automation

    Was this helpful?

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    • Last Updated: 21 Jan 2020


    The SoftwareFindr Market Radar compares all solutions on our platform in your chosen category and tries to segment them to give you a visual representation of the market. All the solutions are compared two-dimensionally which takes into account their FindrScore which is given based on numerous data points and research frequency. The average FindrScore for users looking at a WordPress Chat Plugin is 56 which we’ve used as a threshold to only show the top 10 solutions.

    Average FindrScore in this Category

    1. 33%
      Lowest score
    2. 56%
      Average score
    3. 93%
      Highest score

    Compare PopularWordPress Chat Plugins

    When evaluating WordPress Chat Plugins our users also give serious thoughts to these other solutions:-

    Why You Should Trust Us ?

    Here at SoftwareFindr we are all about learning from the people who came before us. The recommendations presented are completely impartial, we can not control the data we are analyzing and the numbers don’t lie. If a product is lacking in a certain area chance are our algorithm will pick that up. And if a product shines in a particular category that will be presented also. Gone are the days where it’s one size fits all, our recommendations are advice and personalize down to geographical preferences.

    In the last 12 months, we have a crunch 3352278858 data points in our system which paints a unique picture of each product from where they stand in the market, users sentiment and so on. All that is not without the of over 264157 user contribution rating and reviewing over 1842 products on our platform. That is the SoftwareFindr difference big data meets real user experiences

    Frequently Asked Questions

    Q. What is the best free WordPress Chat Plugin?
    Ans. Our users have voted that ClickDesk is the preferred free WordPress Chat Plugin.
    Q. Which is commonly used for Workflow ?
    Ans.Over 42.11% over users surveyed recommended Olark.
    Q. How much does a WordPress Chat Plugin cost?
    Ans. Looking at the data collected on our platform the average starting price is 21 USD billed per Month as a subscription.
    Q. What is the best WordPress Chat Plugin with Workflow?
    Ans. The results are in and over a 62 as cast their votes and LiveChat is the recommended choice.
    Q. What is the best WordPress Chat Plugin with Word Filtering?
    Ans. The results are in and over a 62 as cast their votes and CometChat is the recommended choice.
    Q. What is the best WordPress Chat Plugin with Visitors tracking?
    Ans. The results are in and over a 62 as cast their votes and ClickDesk is the recommended choice.
    Q. What is the WordPress Chat Plugin in India?
    Ans. After analyzing the data from users in India, the result show that SnapEngage is the popular choice locally.
    Q. Which are the best WordPress Chat Plugin for a beginner?
    Ans. The provider with the best score for ease of use is Olark.
    Q. Does Olark or SnapEngage have Workflow?
    Ans. None of the items have this feature.
    Q. Does Olark or SnapEngage have Word Filtering?
    Ans. None of the items have this feature.
    Q. Does Olark or SnapEngage have Visitors tracking?
    Ans. None of the items have this feature.

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